FAUX REAL THO

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Customer Service

Great Local Business: Virtuous Cycles

I’ve had the occasion to visit my local bike shop on several occasions this year, and have been blown away by the fine people at Virtuous Cycles. Their business model coordinates new and used bike retail business, cycling and cyclist… Continue Reading →

Three Easy Steps to Good Customer Service on Social Media

The bad thing about social media is that as a business owner this is an opportunity to fall on your face, and an opportunity for the Internet (capital “I”) to laugh at you. However, it’s also an opportunity to show how classy and gracious to are to your clients and how eager you are to see they have a good experience.

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